30-Day Money Back Guarantee
We hold our customers, pets, and our products to the highest standards when it comes to satisfaction. If you and your pet are not satisfied with your order, we offer have a 30-day money back guarantee.
To start a return, simply send us an email at firstname.lastname@example.org with your Kind Paws order number. You must return your order to:
6781 W Sunrise Blvd
Plantation, FL 33313
Order Cancelations & Request: At Kind Paws we strive to get your order to you as soon as possible. Once an order is placed it is processed for fulfillment immediately and any changes or cancelation requests must be made with 1 hour after the order is placed, otherwise the order will be fulfilled and shipped.
Once we receive your return or tracking number, we will contact you to confirm your refund or exchange. It is our goal to make sure you are completely satisfied with your order and experience.
If you request a refund for a return, the refund will be granted and credited back to the account it was originally charged to no later than 7 business days after the product has been received by Kind Paws. It may take up to 3-5 working days for the bank to recognize the credit on your end and for your account to reflect the credit.
For additional information please reach out and we would be glad to help!